COVID-19 Information and Cancellation Policy

We are taking future reservations and event requests, and we encourage you to use our website to book your stay or submit an event inquiry.

Thank you for your support. Our thoughts are with you, our team, and our community as we do the best we can to get through this time. We wish you wellness and look forward to welcoming you to our hotel on the UT campus in the future!

Your Health and Safety

The AT&T Hotel and Conference Center is committed to keeping our guests, team, and community healthy and safe.

We recommend following prevention guidelines from University Health Services, UT's healthcare experts.

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer.
  • Keep six feet of distance between yourself and others whenever possible.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wear a face mask when you will be around other people, even a homemade mask. A mask is not a substitute for keeping six feet between others and yourself. Do both.
  • Do not share food, beverages or smoking devices with others.
  • Avoid close contact with sick people.
  • Avoid shaking hands— wave or “hook ‘em” instead.
  • Stay home when sick and avoid leaving home even if you are well except when necessary.
  • Clean and disinfect frequently touched objects and surfaces often.
  • Cough or sneeze into your elbow or sleeve or cover coughs and sneezes with a tissue. Throw the tissue directly into the trash.

For more information, including travel guidelines, visit the University Health Services coronavirus website.

Flexible Cancellation Policy

Our hotel remains open for you. We are accepting new reservations and able to modify your reservation with our flexible cancellation policy.

For reservations booked directly with the hotel, your reservation can be changed or cancelled without a fee up to 24 hours before your scheduled arrival date. Please contact us about modifications and cancellations or if you have questions about your reservation: 512-404-3600.

If you have booked through a third party (i.e. Expedia,, please contact your booking company to change your reservation and for more information.

UT 2020 Commencement

The University of Texas at Austin has announced the May 2020 commencement ceremonies will be postponed to a later date. When the new date has been shared, please contact our reservations department at 512-404-3600 to check availability and book your stay for commencement.

Thank you for your continued support of our Austin hotel and we look forward to welcoming you to the UT Campus!