COVID-19 Information and Cancellation Policy

We are open and taking guest reservations and event requests.

Please note: face coverings are required at our hotel in all public spaces.

Our Health and Safety Plan

The AT&T Hotel and Conference Center is committed to keeping our guests, team, and community healthy and safe. In collaboration with UT healthcare experts and with information from industry guidelines, we have established protocols for associates and guests.


• Face coverings required
• Hand sanitation stations throughout
• Increased sanitizing of high touchpoints
• Health and safety signage property-wide

Public Spaces

• Increased cleaning and sanitization
• Lobby seating rearranged for physical distancing
• Fitness center closed daily for scheduled cleaning
• Limited occupancies for pool, pool area, and fitness center


• Self-parking in Conference Center Garage
• No valet parking

Food & Beverage

• The Carillon is open for dining
• Gabriel's, One Twenty 5 Cafe, Moontower Cafe, and in-room dining are temporarily closed
• Tables and chairs rearranged for physical distancing
• Menus disposed of after use

Check-In & Check-Out

• Touchless experience at the front desk
• Sanitized guest room keys
• Signage on the ground for physical distancing

Meetings & Events

• Event set-ups facilitate physical distancing
• All food and beverage offerings individually packaged/covered or served by associate

Guest Rooms

• Each room sanitized before arrival
• Complimentary toiletries provided in sealed bag
• Housekeeping service provided upon request for longer lengths of stay
• Health and safety signage property-wide


• Temperature checks upon entry
• Mandatory, in-depth training for all associates prior to working
• Face coverings required

Your Health and Safety

We recommend following prevention guidelines from University Health Services, UT's healthcare experts.

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer.
  • Keep six feet of distance between yourself and others whenever possible.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wear a face mask when you will be around other people, even a homemade mask. A mask is not a substitute for keeping six feet between others and yourself. Do both.
  • Do not share food, beverages or smoking devices with others.
  • Avoid close contact with sick people.
  • Avoid shaking hands— wave or “hook ‘em” instead.
  • Stay home when sick and avoid leaving home even if you are well except when necessary.
  • Clean and disinfect frequently touched objects and surfaces often.
  • Cough or sneeze into your elbow or sleeve or cover coughs and sneezes with a tissue. Throw the tissue directly into the trash.

For more information, including travel guidelines, visit the University Health Services coronavirus website.

Flexible Cancellation Policy

We are accepting new reservations and able to modify your reservation with our flexible cancellation policy.

For reservations booked directly with the hotel, your reservation can be changed or cancelled without a fee up to 24 hours before your scheduled arrival date. Please contact us about modifications and cancellations or if you have questions about your reservation: 512-404-3600.

If you have booked through a third party (i.e. Expedia,, please contact your booking company to change your reservation and for more information.

Thank you for your continued support of our Austin hotel and we look forward to welcoming you to the UT Campus!