Policies

Check In & Check Out

Check-in: 3:00 p.m.
Check-out: 12:00 p.m.

For our guest’s safety, only the person whose name is on the reservation will be permitted to check in. To add additional names, please contact us or your booking company.

Smoke-Free Property

Located on UT’s smoke-free campus, we are a non-smoking hotel and smoking is also not permitted in our courtyard. Guests who do not comply will be subject to a minimum room recovery fee of $500 in order to cover the cost of restoring guest rooms to a smoke-free condition.

Occupancy Tax

As of 2024, our tax is 17%.

Pet Policy

Pets are not allowed at the AT&T Hotel and Conference Center due to University of Texas at Austin regulations. The only exception is service animals. Please inform hotel management of the need for service animals prior to arrival and at check-in. Animals that do not meet service animal criteria will not be allowed to stay at the property. The front desk will have information about alternative boarding options available. Thank you for your cooperation.

Cancellation Policy

For reservations booked directly with the hotel, your reservation can be changed or cancelled without a fee up to 24 hours before your scheduled arrival date. Special events cancel policy may apply.

Age Requirement

Guests must be at least 18 years of age to reserve and check into our hotel. A valid photo ID must be presented at the time of check-in.

Credit Card Policy

Please note that the credit card used to confirm your reservation is for guarantee only. If the preferred credit card will not be presented to the Front Desk upon arrival, please contact the Front Desk to request a Credit Card Authorization.

In addition to all applicable room charges and taxes, credit and debit cards will have a hold of $75 per day for incidental charges and such hold may not be released for 72 hours from the date of check-out or longer depending on your bank.